Having trouble making a connection?

Our system relies on your default email system to make connections, so it’s important you’ve got your appropriate program set as your default email handler. Given this requirement, we’ve put together some basic instructions on how to check and/or modify your settings. Note that your computer’s specific settings may be accessible through different means than featured below. If this is the case, we recommend you work with your IT department to set up and/or modify your default email program.

PC

1. Open your Control Panel. Microsoft has a handy list of how to get to this here.
2. Go to Programs.
3. Go to Default Programs.
4. Change the default program listed under “Email” to your preferred program (IE Outlook).

Mac

1. Open the Mail app.
2. Click the Mail menu at the top of the screen and select Preferences.
3. Click the dropdown next to “Default Mail Reader.”
4. Select the app you would like to use as your default email program.